• Please check your network connection and retry
• If still unable to receive the OTP, please contact support

Currently we are supporting only for Indian phone number.

you can find the nearest store on the app. Open Plugo app on your phone and it will show you all the nearest stores available with their status(offline/online) and also availability of power banks. Please ensure that you have granted the permission to access location to Plugo app so that it can help you locate the nearest dispenser. You can also search for a location/address to find the nearest stores to that address.
You can use to in app navigation feature to navigate to the store.

• Download the Plugo app and sign up
• Use the in-app map to Locate and navigate to nearest Plugo store
• Subscribe to a plan
• Scan the QR code on Plugo dispenser and pick up your power bank

• Open the PlugO app and locate the nearest PlugO box
• Navigate there and drop the power bank in any of the empty slots on the box
• Make sure the LEDs on Plugo Dispenser is on and stable.
• Please don’t return the power bank in to a Plugo Dispenser on which LEDs are turned off or blinking.
• You will hear a click and a LED indication of successful return
• Once successful, a notification will appear on the APP

• Press the power button on the top of the power bank
• There are 4 led indicators on the bottom side each of the LED represents 25% charge.

For example, if 3 LED glow after the button is pressed, it means the power bank is 75% charged.

Keep the Power Bank away from heat sources, direct sunlight, humidity, water or other liquids.. Avoid contact with Fire, Water or sharp objects.

• On the map provided on the app, select the nearest available PlugO Station  and click on it once and then press the reserve button that appears next to the number of power banks available
• You will get a confirmation on the app about the reserved power bank
• The reservation will be valid for a duration of 15 minutes only.

Plugo has self-designed its power banks and safety and security is top priority to us.

• Only the charging ports are enabled and all data ports are disabled to avoid any misuse.
• Safe to be carried onboard a Flight.
• Intelligent Hardware tracks tampering and damage
• Temperature control to avoid heating.

• Open the app and go to support from the menu
• Then select the issue type as Power Bank from the drop down list provided
• Scan the power bank QR code and click finish to submit report
• Drop the power bank in the PlugO Box to rent a new one.

Please navigate to the nearest PlugO Box available on the map with some power banks left. We are deploying PlugO at a very fast pace, so that this never occurs again

Please navigate to the nearest PlugO Box available on the map with some empty slots left. We are deploying PlugO at a very fast pace, so that this never occurs again

If the PlugO Box is not able to dispense a power bank, then

• Open the app and go to support option on the menu
• Select the issue type as PlugO box from the dropdown list provided
• Scan the PlugO Box QR code and submit
• Navigate to the nearest PlugO Box as given on the app and rent a power bank

We never dispense a power bank that is less than 80% charged. However, if

you find such a power bank, then report to us via the support option on the app.

Drop the power bank in box and re-rent another one.

If the mobile app is not working, then

• Please close the app and restart it
• If it still doesn’t work, please re-install the PlugO app and retry
• If the problem persists, then please contact support on the app

• Yes, you surely can if you are a subscribed user of PlugO
• However, standard users can’t avail this facility unless the destination city has PlugO services

No, we do not accept cash payments via the PlugO app. However, you can get your wallet recharged through the store operator using his wallet top up method and pay cash to him directly

To top up your wallet,

• Select Wallet from the side menu on the app
• Then select recharge and enter the desired amount
• It will ask for payment methods, select the appropriate digital method, proceed with the bank details and confirm
• Wallet will be topped up instantly

If your wallet has lesser funds than the services value that you have consumed, then

• Your wallet balance will start to show negative
• You will be prompted to pay the dues.

For example your wallet has 20 INR and you have used services worth 30 INR, then wallet balance will become -10, and it will ask to clear the dues via SMS and email notifications

There are two ways to get your security deposits refunded –

• Go to Support option on the main menu of the app. Select the issue type as “Close Plugo Account”. The security deposit will be refunded within reasonable time.
• Go to Wallet option on the main menu of the app, select Subscription and upgrade to become a subscribed user. The security deposit will be refunded within reasonable time.

The rental charges have been provided under the “Tariff” option on the side menu

No, you cannot rent multiple power banks at a time but you can charge multiple devices at a time using the given three cables

In case you feel you have been overcharged, please report this issue at [email protected] with the transaction details and we will help you out

No, the power bank is not waterproof! Please try to avoid making direct contact of power bank with water, as it may short circuit the internal circuitry and can cause fire

Yes, you can connect multiple devices at a time and charge them all together

The PlugO power bank comes pre-attached with Type C, Micro USB and iPhone Lightning cable. There is an additional USB 2.0 port to connect external cable to it.

Our power bank comes with the latest and high speed charging technology

• It can recharge all kinds of mobile, depending on its capacity nearly in an hour or so
• It also comes with a USB2.0 port to connect external cable to it
• Power bank specifications are printed at the back of each power bank

PlugO Boxes can be located on the app

Open the app to locate the nearest PlugO Box and then click on the locators to find the status and other details of that PlugO Box. Such as how many power banks are available to rent, how many empty slots are left to return a power bank, navigation route and store photos and their offerings

No, you cannot charge a PlugO power bank at home if you are a standard user or a quarterly subscriber of PlugO.

Subscribe to annual subscription to avail all benefits of PlugO Power Banks

The PlugO power bank comes pre-attached with Type C, Micro USB and iPhone Lightning cable. There is an additional USB 2.0 port to connect external cable to it.

Hence, with these many options you can charge almost any device by connecting external cable if the existing ports put a limitation to your digital charging needs

Each PlugO power bank is equipped with 5000mAh Li-ion Polymer battery. All the details of the power bank are given on it

• If while returning a power bank into an empty slot you are faced with any difficulty or you don’t receive a return confirmation, retry inserting it into another empty slot
• If the problem persists, please contact us through “Support” on our app

In case you don’t return the power bank within 10, each day you will be charged a per day rental fee of Rs. 9. On 11th day, the power bank will be considered sold and a negative balance of Rs. 699 will be incurred on the balance.

After this you become the eligible member of the swap program, where you can swap your discharged power bank at any station with a charged one by paying a nominal rental fee or Rs 9.

We have collaborated with Solar Park, who owns a major Solar power generation farms. We monitor the amount of PlugO power that is being rented and in return to that we buy and pump an equivalent amount of solar power into the National grid. Thus we are committed to green power.

PlugO believes in the power of shared economy and is committed to sharing and rental of power bank. This is cost effective also and you need not to bother about the maintenance and charging of the power bank. This shared model makes our environment sustainable.

We will introduce this option later. We promote renting and sharing model.

Press the green button on powerbank to start charging.